Customer Service Excellence!
“Customers are the heart of any Organization”.
Increasing competition and rising client demands have intensified the pressure on companies around the globe to provide exceptional service and create unprecedented customer value. To achieve this type of breakthrough value, businesses must understand the interrelated behavior and needs of their three key constituencies—clients, employees, and investors.
Most companies that care about service focus exclusively on providing good customer service, not on satisfying employees and investors along the way. As a result, Companies often create unsustainable service strategies and overlook opportunities to increase top-line growth and profits. In Achieving Breakthrough Service, you will learn how to design and deliver exceptional service models that enable employees, owners, and customers to thrive simultaneously.
Today, the customer plays the most important role in the success of any organisation. The customer will be with you as long as YOU retain them. Customer Relationship Management (CRM) has come to stay, and is also evolving continuously.
The one day workshop deliberates on the existing methods and the probable changes that can be brought about in resourcing and retaining customers. The workshop will enable the participants to create a course of action to install a CRM approach in their office. The program will activate the participants to try out specific measures in their workplace to delight their customers by ensuring effective customer service.
Who Will Benefit:
Customer Service Professionals, Receptionist, Customer Care Professionals, Client Relations Professionals, Secretaries, Business Development Professionals, Tele-Sales Professionals who deal with Customers.
- Improve customer care skills over telephone.
- Efficiently cater to customers to achieve customer satisfaction.
- Identify your customers, and their needs.
- Telephone etiquettes & uniformity.
- Handle customers complaints & resolve conflicts.
- Strengthen customer relationships.
- Handling difficult customers.
- Create your action plan.
- 8 Hours program, including interactive sessions
How To Enroll:
To inquire/ enroll fill-up a Contact us form, a Consultant to call you. Contact Us form
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