Telephone Selling (Telemarketing) Skills
Telephone Selling Skills are a highly valuable tool to have in an employee's skill-set, and this Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Telephone Selling Skills Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Who Should Attend
This program is carefully designed for Teenagers, Youth Leaders, Freshers willing to start their career.
- Handle telephone customer questions and objections.
- Understand the difference between telephone and face-to-face selling
- Define and understand call center strategies.
- Interview customers to uncover their needs.
- Understand different buyer types and behaviors in order to adapt to each style and communicate more effectively.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
Deal with multi-cultural consumer groups.
- Set benchmarks.
It is 8 hours program, including interesting theories, interactive workshop, group activities, group exercise, question & answer session with your Trainer Ms. Jaya Bhatia, having 21+ years of thorough experience as a HR Advisor, Career Coach, and Trainer, has been advising clients since 1996, in UAE.
Training Cost includes - Training Materials, Lunch/ Refreshments, Certificates, Membership to Career Hunters Support Forum. Our Loyalty Program offers discounts for multiple bookings and for referring the delegates.
On-site Telemarketing Training
This Program can be tailored to the needs of the client organization and delivered on-site at a time and location of the clients choice. For corporate enquiry and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training course.
How To Enroll
To inquire/ enroll fill-up a Contact us form, a Consultant to call you. Contact Us form
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