Job Vacancy

Call Cener Agent

Job ID
1161884 - 11108
Job Posted On
09 February 2020
Job Industry
Job Category
Job Location
Dubai, United Arab Emirates
Job Type
Languages Known
Driving License
No Preference
Career Level
Executive Level - 2 To 8 Yrs Of Experience
No Preference
Nationality Preferred
No Preference
Visa Preferred
No Preference
Desired Candidate's Job Profile (Job Requirements)
JOB RESPONSIBILITIES AND DUTIES: ·         Answer incoming calls and respond to customer’s emails ·         Management and resolve customer complaints ·         Sell Identify and escalate issues to supervisors ·         Provide relevant information to customers ·         Research required information using available resources ·         Research, identify, and resolve customer complaints using applicable software ·         Process orders, forms, and application ·         Route calls to appropriate resources ·         Document all call information according to standard operating procedures ·         Recognize, document, and alert the management team of trends in customer calls ·         Follow up customer calls where necessary ·         Complete call logs and reports ·         Other duties as assigned QUALIFICATIONS AND SKILLS ·         Proficient in relevant computer applications ·         2-4 years of experience in a call center environment ·         Knowledge of customer service practices and principles ·         Excellent data entry and typing skills ·         Superior listening, verbal, and written communication skills ·         Ability to handle stressful situation appropriately    
Salary/ Remuneration Offered
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