Job Vacancy

Call Cener Agent

Job ID
1161884 - 11108
Job Posted On
09 February 2020
Job Industry
Others
Job Category
RECEPTION, CUSTOMER SERVICE
Job Location
Dubai, United Arab Emirates
Job Type
Permanent
Languages Known
English
Driving License
No Preference
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Gender
No Preference
Nationality Preferred
No Preference
Visa Preferred
No Preference
Desired Candidate's Job Profile (Job Requirements)
JOB RESPONSIBILITIES AND DUTIES: ·         Answer incoming calls and respond to customer’s emails ·         Management and resolve customer complaints ·         Sell Identify and escalate issues to supervisors ·         Provide relevant information to customers ·         Research required information using available resources ·         Research, identify, and resolve customer complaints using applicable software ·         Process orders, forms, and application ·         Route calls to appropriate resources ·         Document all call information according to standard operating procedures ·         Recognize, document, and alert the management team of trends in customer calls ·         Follow up customer calls where necessary ·         Complete call logs and reports ·         Other duties as assigned QUALIFICATIONS AND SKILLS ·         Proficient in relevant computer applications ·         2-4 years of experience in a call center environment ·         Knowledge of customer service practices and principles ·         Excellent data entry and typing skills ·         Superior listening, verbal, and written communication skills ·         Ability to handle stressful situation appropriately    
Salary/ Remuneration Offered
Salary
 
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