Job Vacancy

Area Manager Retail Operations

Job ID
1194156
Job Posted On
05 January 2020
Job Industry
Fashion - Cosmetics - Jewellery
Job Category
OPERATIONS
Job Location
Dubai, United Arab Emirates
Career Level
Intern, Entry Level - Below 2 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Key Responsibilities

•Demonstrate sincere customer focus and true appreciation for the guest experience.

•Develop Spa goals, and implement policies and procedures.

•Responsible for leading the efficient and effective Spa operations including short and long term tactical planning based on the company’s strategic direction.

•Maintain adequate professional service and retail program.

•Prepare Municipality requirements and reporting matters.

•Assist with the marketing programs and events i.e. calendar of events, media, etc.

•Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on spa procedures and policies.

•Educate employees about Spa rules and regulations/ Disciplinary actions and ensure compliance.

•Follow the visual merchandising guidelines to ensure consistency in shop displays.

•Encourage and internally promote the monthly newsletters to create Spa retail and service awareness and visibility, to generate sales and increase memberships

•Assist in creating membership incentives and sales promotions leading to a larger client base.

•Undertake duties so as to comply with the requirement of internal and external quality control.

•Comply with SOP’s and Occupational health and Safety requirements.

•Oversee all salon procedures, in conjunction with company vision, mission, and values.

•Attend meetings at the request of line manager to ensure efficient communication across the operations.

•Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.

•Demonstrate record of achievement against objectives and targets.

•Maintain a proper inventory of supplies.

•Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.

•Handle customer complaints and implement customer service tool.

•Encourage and motivate team members towards accomplishing their commercial targets.

•Ensure equipment and physical facility in peak condition including cleanliness and repair.

•Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.

•Coordinate and follow-up with HR for employees’ requests and maintain all documents/ Records that are useful for backup.

•Prepare and present reports as requested by management.

•Attend mandatory trainings scheduled by the Company.

•Manage, train, and motivate all Spa employees.

•Coach and evaluate employee performance in order to ensure improvement; help resolve dysfunctional behaviour and facilitate problem solving and collaboration.

•Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

•Use gamification, empowerment, trust as appropriate to develop and motivate team members.

•Recognize and celebrate team and team member accomplishments and exceptional performance
 
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