Job Vacancy

Back Office Operations

Job ID
Job Posted On
28 October 2019
Job Industry
I.T. - Software - Hardware
Job Category
Job Location
Dubai, United Arab Emirates
Career Level
Intern, Entry Level - Below 2 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Operations Coordinator: 1. Monitor & update HELP DESK system on daily basis with accurate and timely information.
2. Managing appointments & schedules of technical team.
3. Processing of all jobs with accuracy and timeliness.
4. Track & Monitor ongoing jobs & support.
5. Follow-up & updating jobs & tickets closely.
6. Assist support engineers in support process.
7. Inform clients of unforeseen delays or problems.
8. Feedbacks & Surveys from customers.
9. Responding to complaints/suggestions from customers and give after-sales support.
10. Invoice timely to the clients in coordination with sales department.
11. Track target achievements & monitor performance of each support engineer. Other duties: 1. Maintain Office & stationary.
2. Assist CEO in day-to-day jobs.
3. Reception & secretarial jobs.
4. Monitor & Manage ISO Standards.
5. Track attendance, leaves & holidays. Skills Required: - Should Have Minimum 2 Years Hands on Experience in similar position/field.
- Excellent knowledge & hands on experience in Internet, email, MS office, especially MS Word & Excel.
- Excellent phone & email communication skills.
- Good written & oral command over English Language is a must.
- Demonstrated track record of performance and commitment.
- The capacity to work well on your own or in a team.
- Excellent professional image.
- The ability to manage your time and plan your day effectively.
- Can easily adopt new environment. Added Advantage: - Knowledge in IT. Job Type: Full-time Salary: AED2,500.00 to AED3,500.00 /month Experience:
  • CRM: 1 year (Preferred)
  • quotes & followup: 1 year (Preferred)
  • operations coordination: 2 years (Required)
  • Sales Coordination: 2 years (Required)
  • Client Relationship Management: 2 years (Required)
  • Vendor Management: 1 year (Preferred)
  • Abu Dhabi (Preferred)
  • English (Required)
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