Job Vacancy

Call Center Agent

Job ID
Job Posted On
23 December 2019
Job Industry
Legal - Law And Order
Job Category
Job Location
Dubai, United Arab Emirates
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Job Duties :
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Process orders, forms, and applications
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned. Qualifications and requirements :
Excellent customer service skills
Excellent communication skills
Fluency in spoken English
Strong oral and written communication skills
Strong organizational and time management skills
Able to work independently and as part of a team
Phone, typing, computer and Internet skills
Strong analytical skills
Ability to adapt to a changing and dynamic environment. Job Type: Full-time Experience:
  • call center: 2 years (Required)
  • Dubai (Required)
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