Job Vacancy

Cluster Reservations Officer

Job ID
Job Posted On
23 October 2019
Job Industry
Hotel - Travel - Tourism - Airlines
Job Category
Job Location
Dubai, United Arab Emirates
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Key Job Responsibilities
  • Process and confirm guest room reservations made by clients on the phone, emails or online channels
  • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc
  • Show complete product knowledge, understand rate structure and apply rate management
  • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager
  • Promote and maintain good public relations and endeavours to maximize business
  • Ensure all incoming calls are answered as per the Millennium & Copthorne standards; information received by online channels is inputted and check constantly the incoming e-mails
  • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
  • 1 year experience in similar positions and customer service is preferred
  • Must be flexible in terms of working hours (Shift Timing)
  • Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
  • Good Keyboard skills and proven working knowledge of Microsoft Office to include MS Word, MS Excel and PMS - Opera
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