Job Vacancy

Front Desk Supervisor

Job ID
1174195
Job Posted On
23 October 2019
Job Industry
Hotel - Travel - Tourism - Airlines
Job Category
RECEPTION, CUSTOMER SERVICE
Job Location
Dubai, United Arab Emirates
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Key Job Responsibilities: 
  • To assist the Reception Management Team in supervising the Front Desk (Reception) operation and communication.
  • To assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals.
  • To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation.
  • Ensure that all current promotional and or activity information is communicated to the team.
  • Take care of sectional training and ensure that the required training hours are achieved.
  • Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.
Qualification:
  • Good knowledge in OPERA (PMS) is essential.
  • Proficient in MS Office applications.
  • Outgoing personality with ability to communicate with guests and colleagues
Qualification:
  • Good knowledge in OPERA (PMS) is essential.
  • Proficient in MS Office applications.
  • Outgoing personality with ability to communicate with guests and colleagues
 
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