Job Vacancy

Guest Experience Specialist - Hospitality Startup

Job ID
Job Posted On
26 October 2019
Job Industry
Property - Real Estate
Job Category
Job Location
Dubai, United Arab Emirates
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
  • Be the first point of contact for all our guests via phone, email and chat.
  • Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time.
  • Assist our guests with their needs during the booking process, pre-stay, during their stay, and post-stay.
  • Collaborate with third-party cleaning partners to ensure each of our properties are cleaned on time and with the highest standards.
  • Proactively inspect unit inventory and deliver supplies to ensure a consistent guest experience.
  • Book reservations and add-on sales by closing lead opportunities.
  • Proactively respond to, troubleshoot, and resolve client issues in a timely and positive manner.
  • Follow through with delight tasks, such as delivering extra items to guests mid-stay, troubleshooting systems and appliances, housekeeping cleaning and maintenance requests.
  • Work with our various team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
  • Maintain company culture by having an upbeat and open attitude.
  • Build and maintain positive relationships with building staff and vendors.
We’re looking for someone with:
  • Must be able to work flexible hours, nights and weekends required.
  • Must have a valid drivers license and reliable transportation.
  • Excellent English skills is a must.
  • Must be a team player.
  • Effectively manage multiple projects and timelines.
  • Excellent communicator and comfortable speaking with people over the phone and via email.
  • Must be self-driven and motivated.
  • Creative, responsive, and adaptive in a dynamic and fast paced environment.
  • Strong attention to detail.
  • Must have the aptitude and desire to learn new competencies and skills.
  • Prior property management or hospitality experience a plus.
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