Job Vacancy

Night Shift - Customer Support Representative

Job ID
1179913
Job Posted On
21 November 2019
Job Industry
I.T. - Software - Hardware
Job Category
RECEPTION, CUSTOMER SERVICE
Job Location
Dubai, United Arab Emirates
Career Level
Intern, Entry Level - Below 2 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Job Responsibilities Specific duties for this role include:
  • Resolve complex problems for customers quickly and with the highest quality delivery mainly using call support platforms
  • Communicate promptly and effectively to various levels internally at ZIRO and externally to ZIRO users as needed
  • Triage urgent issues, escalate to appropriate stakeholders and drive them to resolution as necessary
Job Qualifications
  • Willing to have a night working schedule; expected to work on holidays.
  • Proven excellent working experience as Call Center Sales Representative focused on-call support.
Communication Skills
  • Excellent written and verbal communication skills including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
 
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