Job Vacancy

Training Officer

Job ID
Job Posted On
23 October 2019
Job Industry
Hotel - Travel - Tourism - Airlines
Job Category
Job Location
Dubai, United Arab Emirates
Career Level
Executive Level - 2 To 8 Yrs Of Experience
Desired Candidate's Job Profile (Job Requirements)
Key Job Responsibilities:
  • Lead the complete Learning & Development (L&D) activities in your property.
  • Lead Millennium & Copthorne, MEA (M&C) Onboarding process and tools for new hires in your property.
  • Conduct quarterly L&D Need analysis and prepare quarterly plan to ensure L&D work on the ‘real’ business needs.
  • Conduct Off-Job Training obligatory programmes for all the colleagues’ in-line with the M&C, Off-Job training library.
  • Coordinate Area courses and ensure all the managers attend their development programme.
  • Lead and coach On-Job Trainers and monitor On-Job Training activities through the tools provided by the M&C.
  • Improve the effectivity of Off-Job Training programmes through regular follow ups.
  • Together with Human Resources department lead the performance management process of your property and support departments in implementing their Personal Development Plans (PDPs).
  • Timely submit Monthly L&D Calendar and L&D Report to the M&C, MEA Corporate Office.
  • Measure and Monitor telephone standards, guest feedback, and Mystery shoppers report and support the business with development activities. 
  • Good skills in working with business leaders and managers across the property to identify skill gaps, and delivering programming of all types, including classroom training.
  • Presentation Skills and use of Microsoft Office (Word, Excel, PowerPoint) products.
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